What is the CAZUL concept?

CAZUL is a box that allows you to light up your pictures uploading your images from a website. In just a few clicks, have your best memories or pieces of art printed and lighted up and sent anywhere you’d like.

What is CAZUL?

CAZUL is an idea, a community, the perfect partner to our digital lives in the modern world.

Created by tow young founders, CAZUL aim was to revolutionize the world of printed images and solve a fundamental problem: How to give a special highlight to an image with light.

CAZUL are light boxes that illuminate images creating a special part, either in decorations or in special uses of signage, or even in communication of trademark logos.

This product put together the light to the images in a plug and play way and through an online platform that allows you to upload any image.

I ran into a problem on the Website, what should I do?

Check that your Internet connection is stable and empty your browser’s cache.

If the problem persists, please contact us at info@mycazul.com and give us the most details possible about the issue: a screenshot, the action that triggers the problem, the error message, etc. We will fix the issue!

How do you handle confidentiality?

All of your personal information that is shared with us, whether it be your contact, your orders or your pictures, is stored on our secure server. We never use your information without your consent.

Additionally, you remain the owner of the pictures you printed thanks to CAZUL!

I don’t know if my order was confirmed, what should I do?

A few minutes after placing your order, you will receive an email confirmation. This email is your receipt and confirms that your order was processed.

If you don’t receive the email check your spam folder. If it is not in your spam folder then contact us at info@mycazul.com and we will check for you!

I need a receipt, how do I get one?

The confirmation email sent to you after the order was processed is your receipt for the purchase.

I made a mistake when writing my address, what should I do?

No problem! You have up to 24h after you place your order to update your address. Just send us an email to info@mycazul.com.

Where do I find my past orders?

You can access and track your previous orders from “My Orders” tab in the app menu, or from the website by going to “My Account” then “My Orders”.

Can I modify or cancel an order I already paid for?

We produce personalized photographic products, performed on demand. Additionally, in order to deliver your orders as fast as possible, every finalized order is automatically sent to production. Therefore, it is not possible to cancel or modify an order that has already been paid for.

Nevertheless, if you notice an error, please don’t hesitate to contact us. We will find a suitable solution together.

I loved my order, can I order it again?

Yes, just send us an email to info@mycazul.com with the order number.

I am not satisfied with my order, what should I do?

Contact us at info@mycazul.com. The CAZUL Team would be happy to bring you the best possible solution.

From where can I import my pictures?

You can import your pictures from your smartphone, as well as on our website, from your computer.

If you wish to use another photo service, please don’t hesitate to contact us and let us know.

What is the optimal resolution?

To ensure the highest printing quality, we recommend that you respect the following image resolution guidelines:

Bad image 1500px

Average image 1500px to 3000px

Good image 3000px

Can I edit the image position before they are printed?

Of course! You can crop and resize your pictures directly in the website.

Are my pictures touched up before being printed?

For both confidentiality and efficiency, we print your pictures the way we receive them. Therefore, we do not crop or touch up the pictures before printing them.

I need to make cut marks?

No, our website uses automatically a security margin of 5mm in all sides.

2mm that will be behind the wooden frame and 3mm of bleed mark. Bleed is the printing that goes beyond the edge of where the acrylic will be trimmed.

Where can I find decoration ideas or presentations of your products?

You can find decoration and arrangement ideas for your favourite pictures on social media. Follow us on Facebook, Instagram, Pinterest and take a lock on our Gallery in mycazul.com.

Where do I find my past orders?

You can access and track your previous orders from “My Orders” tab in the app menu, or from the website by going to “My Account” then “My Orders”.

What are the accepted forms of payment?

We accept the following methods of payment: credit cards (VISA, MasterCard), PayPal, American Express and Maestro. Depending on your country of residence, other means of payment can be available.

Are payments secure?

Of course! We work with service providers who are recognized worldwide for their expertise and security. All payments are thus encrypted.

Two charges appear on my account, what should I do?

It sometimes happens, but very rarely, that a connection problem at the time of payment causes a double billing. This isn’t a problem, contact us at info@mycazul.com we will fix this issue right away!

We also suggest that you have a stable and strong internet connection at the time of payment.

The payment was processed but I did not receive a confirmation email, what should I do?

Check your “spam” folder. If you do not see a confirmation email, contact us at info@mycazul.com and tell us what was contained in your order, as well as the day you submitted the order.

What should I do if I can’t finalize my payment for my order?

Check that all the information given is correct, that your method of payment is valid and that you are connected to the internet.

If the problem persists, contact us at info@mycazul.com and provide us with as much detail as possible: a screenshot, the action that triggers the problem, the error message, etc. We will fix this issue!

What products do you offer?

We offer a two models of Light Box, a Rectangular you can choose to use vertically or horizontally and a Square that is perfect for your Instagram photos.

Where are your products made?

For short delivery times and an optimal quality, our manufactures are all located in Portugal, promoting the fair trade and the local businesses.

I would like to offer a voucher (gift card) to someone, how do I do that?

At this time, we do not offer gift cards for sale. However, if you do wish to surprise someone do not hesitate to contact us. We will do our best to allow you to spoil him or her.

I have a product suggestion, what should I do?

If you have an idea for a product or would like a product we do not offer yet, contact us at info@mycazul.com

Whats inside the box?

Plywood box hand made by trade fair local businesses.

G9 3W LED Light Bulb

Certified Electrical parts, G9 ceramic socket and 160cm wire with switch.

Printed Acrylic Cover.

What are the proposed methods of delivery?

Depending on which country you would like to have your products delivered, you will be able to choose different delivery options at the time of your order.

When will my order arrive?

Orders are delivered within a timeframe of 15 to 30 days in Portugal.

For international deliveries, it depends of the postal services.

How will I receive my products?

The packaging was done so as to best protect your order. We leave you the surprise of discovering it!

I need my order faster than expected, what should I do?

Unfortunately, we cannot accelerate the delivery process. All our processes are already entirely automated so as to minimize your wait.

Part of my order is missing, what should I do?

Because of the difference in size between products, it is possible that your order was shipped in multiple packages. If you are still missing part of your order three days after you received the first package, contact us at info@mycazul.com and we will find a solution for you!

My order hasn’t arrived, what should I do?

We depend on the postal services for our delivery of your orders. Unfortunately, it can happen that they run into delays which impact the delivery of your products. If you still haven’t received anything 48 hours after the estimated delivery date, contact us and we will find a solution for you!

Do you have partnerships?

Of course, we are always happy to work with individuals or brands. Send us an email at info@mycazul.com and give us as much information as possible (your preferred social media channel and the link to your accounts) on what you do and we will look at the possibilities for collaboration together.

Can I place a bulk order?

We would be happy to contribute to a major event for you or your business. Send us an email at info@mycazul.com any extraordinary order, and we will look at the possibilities together.

Contact

Do not hesitate to contact us by email at info@mycazul.com our CAZUL

Team will do everything they can to get a solution to you quickly!

Questions, suggestions, criticisms and feedbacks are welcome.

Our customer support is available from Monday to Friday during business hours. A limited presence is assured during the night and weekends. In order to best answer you, please don’t forget to include your order number and the most details as possible in your communications.

You can also contact us via Facebook.